Terms of Service
Effective Date: October 19, 2026. Please read these terms carefully before utilizing ToVoShop or completing an order. By accessing our services, you agree to be bound by these terms.
1Agreement to Terms & Eligibility
By accessing, browsing, or transacting on the ToVoShop platform (accessible via web and mobile interfaces), you confirm that you are at least 18 years of age or possess legal parental/guardian consent, and that you possess the full legal authority to enter into these terms.
2Product Authenticity & Accuracy
ToVoShop guarantees verified authentic goods across all categories:
- Apparel & Streetwear: Crafted from premium custom-milled heavyweight textiles. Color tones may exhibit subtle variations across different monitor calibrations.
- Virgin Human Hair & Extensions: 100% authentic raw virgin hair bundles, unprocessed cuticles intact, and HD Swiss lace closures. Due to sanitary and hygienic regulations, hair must remain uninstalled and in original binding for any return consideration.
- Tech, Collectibles & Lifestyle: Factory sealed original gear and authentic designer art collectibles.
3Pricing, Currency & Order Reservation
All prices are displayed in your selected currency (Nigerian Naira ₦ or US Dollars $) and are calculated dynamically based on real-time store exchange rates.
When you initiate an order on ToVoShop—whether through direct checkout, Bank Transfer, or WhatsApp Concierge—inventory is temporarily held for your order. For orders pending payment confirmation (e.g. Bank Transfer or WhatsApp follow-up), items are held for a maximum of 24 hours before returning to the public catalog if payment is unverified.
4WhatsApp Order Completion & VIP Concierge
To accommodate personalized sizing consultations and bespoke customer preferences, ToVoShop offers WhatsApp Order Completion:
- Upon checkout, your order manifest, itemized breakdown, and delivery coordinates are synthesized into a verified inquiry for our VIP Concierge team.
- An official order slip and tracking code are generated in our centralized system upon order creation.
- Our concierge verifies payment proofs, confirms delivery time windows, and coordinates with fulfillment dispatchers.
5Shipping & Risk of Loss
Risk of loss and title for all merchandise ordered on ToVoShop pass to the customer upon delivery to the carrier (e.g., GIG Logistics, DHL Express, FedEx, or verified city couriers). While ToVoShop assists diligently with parcel tracing, we are not liable for delays caused by customs clearance, extreme weather events, or erroneous address coordinates provided by the customer.
6Returns, Exchanges & 7-Day Policy
We provide a transparent 7-day return and exchange policy for items in their original, unwashed, unaltered condition with all original tags attached. For complete procedures and eligibility criteria, please consult our dedicated Shipping & Returns Policy.
7Intellectual Property Rights
The ToVoShop trademark, brand names, visual styling, lookbook photography, editorial journal pieces, website interface, and software code are the intellectual property of ToVoShop and protected by applicable copyright, design, and trademark treaties. Unauthorized reproduction, scraping, or commercial exploitation is strictly prohibited.
8Contact & Inquiries
If you have any questions or require clarification regarding these Terms of Service, please reach out to our legal and customer relations desk:
Fast assistance within 24 business hours.