Privacy Policy
Last Updated: October 19, 2026. At ToVoShop, your privacy and digital security are paramount. This policy outlines how we collect, handle, safeguard, and respect your personal information across our storefront.
1Information We Collect
When you visit, browse, or place an order through ToVoShop, we collect only the necessary details required to fulfill your purchases, verify transaction authenticity, and deliver exceptional concierge support:
- Customer & Delivery Coordinates: Full name, recipient phone number, delivery address, state, city, and contact email address.
- Order Details & Sizing Selections: Selected product items, sizes, colors, order notes, booking schedules, and transactional histories.
- Technical & Browsing Telemetry: Device category, browser type, referral URLs, approximate geographic location, and on-site navigation paths. We strictly do not sell, rent, or trade your telemetry data to third-party ad brokers.
2Payment Security & Financial Information
We prioritize the protection of your financial information:
ToVoShop never stores, sees, or logs your raw debit/credit card numbers, CVVs, or online banking PINs. Online card payments are securely routed through certified PCI-DSS compliant financial processors (e.g., Paystack). Direct bank transfers and WhatsApp order completion are verified against authentic bank statements and cryptographic transaction references.
3How We Use Your Personal Information
We utilize your data strictly for legitimate commerce and customer service operations:
Preparing inventory, generating shipping slips, and coordinating prompt delivery with verified dispatch couriers.
Sending real-time WhatsApp or email tracking updates, payment verification receipts, and dispatch notices.
Detecting fraudulent orders, duplicate payment attempts, and protecting authentic community members.
Facilitating 7-day sizing exchanges, service bookings, and resolving product inquiries promptly.
4Third-Party Sharing & Logistics
We only share relevant customer data with trusted third parties strictly necessary to deliver your goods:
- Logistics Partners: GIG Logistics, DHL Express, FedEx, and verified local delivery fleets solely receive your recipient name, phone number, and drop-off coordinates.
- Cloud & Infrastructure: Cloudflare edge networks for TLS 1.3 encryption, DDoS mitigation, and accelerated secure web delivery.
- Legal Compliance: We will only disclose customer records if legally compelled by valid statutory law enforcement processes.
5Cookies & Local Storage
ToVoShop uses lightweight browser storage (such as localStorage and sessionStorage) solely for essential storefront functions, including maintaining your shopping bag between page views, preserving your selected currency preference (NGN or USD), and remembering your concierge notification preferences. We do not use third-party invasive tracking cookies.
6Your Rights & Data Requests
You maintain full authority over your personal information. You may request to review, update, or permanently purge your customer records and delivery address from our active database by reaching out to our privacy desk.
Contact our data privacy officer directly via email.