Shipping, Delivery & Returns
At ToVoShop, we ensure every drop arrives safely, swiftly, and securely packaged. Review our delivery transit times, courier handling, and our 7-day satisfaction exchange policy below.
Same-day dispatch for orders confirmed before 1:00 PM; 24–48h doorstep delivery across metro areas.
2–4 business days to all 36 states via reliable vetted ground couriers with SMS and parcel tracking.
5–8 business days via DHL Express or FedEx Priority with complete door-to-door international tracing.
1Delivery Timelines & Logistics Carriers
Every parcel dispatched from ToVoShop is packed in tamper-evident, water-resistant packaging. We partner exclusively with industry-certified logistics carriers:
| Destination | Estimated Transit | Primary Couriers | Tracking |
|---|---|---|---|
| Lagos Metro | 24 – 48 Hours | ToVo Express Fleet, Speedaf | Live Tracking |
| Abuja, Port Harcourt, Ibadan | 2 – 3 Business Days | GIG Logistics, Red Star | Waybill Tracking |
| Other Nigerian States | 3 – 5 Business Days | GIG Logistics, Topship | SMS & Waybill |
| UK, USA, Europe & Global | 5 – 8 Business Days | DHL Express, FedEx | Global Air Waybill |
23-Tier Regional Logistics & Rate Matrix
To maintain fair, fast, and transparent fulfillment, our shipping fees are tiered by geographical zone at checkout:
| Logistics Zone | Coverage Area | Standard Delivery | Priority Express |
|---|---|---|---|
| Zone 1 | Lagos Metro (Island & Mainland) | ₦2,500 (1–2 Days) | ₦4,500 (Same-Day / Next-Day) |
| Zone 2 | Interstate Nigeria (All 35 States & FCT) | ₦6,500 (2–4 Days) | ₦12,000 (1–2 Days Air) |
| Zone 3 | International Worldwide (DHL / FedEx) | $30 / ₦45,000 (4–7 Days) | $45 / ₦67,500 (2–4 Days DHL Express) |
3Real-Time Order Tracking
As soon as your package is dispatched, an authentic tracking code and waybill number are generated. You can trace your parcel in real-time on our dedicated portal:
Check current dispatch stage, courier details, and estimated arrival.
47-Day Returns & Size Exchange Guarantee
We want you to love your pieces. If a streetwear garment doesn't fit as expected, or if an incorrect item was received, we offer a 7-day return and exchange window from the date your package is marked delivered by the courier.
- Unworn apparel with all original tags attached
- Items in original protective packaging
- Reported within 7 days of package delivery
- Factory defects or shipping discrepancy
- Installed, bleached, or plucked hair bundles
- Intimate care & pleasure devices with broken seals
- Worn garments with scent, stains, or removed tags
- Custom commissioned bespoke merchandise
5How to Initiate a Return or Exchange
Contact VIP Concierge: Message us on WhatsApp or email trustovo@gmail.com with your Order ID, clear photos of the item and tag, and your reason for exchange.
Receive Return Authorization: Our concierge will verify eligibility and issue a Return Authorization Code and return shipping instructions.
Inspection & Replacement: Once the parcel arrives and passes our quality control inspection (typically 24–48 hours), your replacement size or store credit is dispatched immediately.
Have Questions About Your Delivery?
Our logistics team and VIP Concierge are on standby to assist you.