Help & Knowledge Base
Frequently Asked Questions
Everything you need to know about our products, shipping, returns, and studio services.
We accept orders completed via WhatsApp Concierge as well as Pay on Delivery (Cash or Card upon arrival). You can choose your preferred method directly during checkout.
Yes. Immediately after placing your order, you will receive an automated email confirmation with your itemized receipt and unique order number (e.g. TV-89241). Once your package ships, a second email containing real-time tracking details will follow.
Still need help?
Our friendly customer support team is available 7 days a week to help with sizing, tracking, and personalized service advice.